Frequently Asked Questions
Finding clarity when things don't go as planned.
What is the meaning behind the brand 'Something went wrong'?
Our brand celebrates the beauty of imperfection and the unexpected turns of life, offering curated products that embrace a unique, unconventional aesthetic.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy if something actually goes wrong?
We offer a 30-day hassle-free return policy. If your item is defective or not what you expected, you can return it for a full refund or exchange.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary depending on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How can I track the status of my order?
Once your order is placed, you can visit our 'Track Order' page and enter your order number and email address for real-time updates.